Shipping policy
Shipping Policy
Last updated: 20 September 2026
1. Order processing
Orders are processed within 1–2 business days, excluding Sundays and public holidays. Orders placed before 3:00 PM IST are typically dispatched the same day, subject to stock availability.
2. Shipping partner and tracking
We ship all orders through Shiprocket’s network of courier partners. Once your order is dispatched you will receive a shipment confirmation by email and SMS containing a tracking link. You can also track your order at briyosupplements.shiprocket.co.
Please allow up to 24 hours after dispatch for tracking information to begin updating in the courier’s system.
3. Delivery estimates
- Metro cities (including Mumbai, Delhi, Bengaluru, Vadodara and Ahmedabad): 2–5 business days
- Non-metro and Tier 2–3 cities: 3–7 business days
- Remote or difficult-to-service pin codes: 5–10 business days
These are estimates rather than guarantees, and may be affected by weather, regional restrictions, courier delays or high-volume periods. If your order is going to be delayed significantly beyond the estimate, we will contact you with an update.
4. Shipping charges
Shipping charges, if any, are calculated and displayed at checkout before you complete your purchase. Orders of ₹799 and above currently qualify for free shipping, applied automatically at checkout.
Shipping charges already paid are non-refundable, except where the order is cancelled before dispatch or where the issue arose from an error on our side.
5. Split shipments
If your order contains multiple items, we may ship them separately depending on warehouse availability. You will not be charged extra for a split shipment, and each parcel will carry its own tracking information.
6. Incorrect or incomplete address
Please check your shipping address carefully at checkout. We are unable to take responsibility for delays or failed delivery caused by an incomplete or incorrect address provided at the time of order. If a parcel is returned to us for this reason, reshipping charges may apply to a second delivery attempt.
7. Damaged, tampered or incorrect deliveries
If your order arrives damaged, leaking, tampered with, or you receive the wrong product, we will replace it free of charge.
If the parcel is visibly damaged at the doorstep, please refuse delivery where you can. Otherwise, report the issue to us within 48 hours of delivery at cs@briyosupplements.com with your Order ID and supporting photographs or an unboxing video.
You do not need to raise a claim with the courier yourself. We deal with our courier partners directly. The full process, timelines and evidence requirements are set out in our Return, Replacement & Refund Policy.
8. Lost or significantly delayed shipments
If your order appears to be lost in transit, or is delayed well beyond the estimated window, contact us at cs@briyosupplements.com with your Order ID. We will investigate with our courier partner and keep you updated. Where a shipment is confirmed lost, we will arrange a replacement or a refund at no cost to you.
9. Parcels marked delivered but not received
If tracking shows your parcel as delivered but you have not received it, please first check with others at the address, your building security or reception, and any neighbours who may have accepted it on your behalf. If you still cannot locate it, contact us within 48 hours of the delivery timestamp and we will raise an investigation with the courier.
Where the courier confirms delivery to the address you provided and the investigation does not establish otherwise, we may be unable to offer a replacement or refund.
10. Refused deliveries
If you refuse a delivery, please see our Cancellation Policy, which explains how refused and Cash on Delivery orders are handled.
11. International shipping
We currently ship only within India. As we do not ship internationally, no customs duties or import taxes apply to orders placed on this website.
12. Circumstances beyond our control
Briyo Supplements will not be liable for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, courier network disruption, or other circumstances of force majeure. Where such an event affects your order, we will contact you and you may choose to wait for delivery or cancel for a full refund.
13. Contact us
Briyo Supplements LLP
Email: cs@briyosupplements.com
Phone: 08071580346
WhatsApp: 7069467779
610-611 Neptune Trion, Neptune Compound, Sarabhai Campus, Dr Vikram Sarabhai Marg, Subhanpura, Vadodara, Gujarat 390023