Frequently Asked Questions

We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, Rupay), net banking, wallets, and Cash on Delivery (COD). All online payments are processed through a secure, encrypted gateway - your card details are never stored on our servers.

Yes, COD is available on all orders across India. You can pay in cash at the time of delivery. Please keep the exact amount ready as our delivery partners may not always carry change.

If your order has not been dispatched yet, we can help you modify or cancel it. Drop us an email at [email protected] or message us on WhatsApp within a few hours of placing the order. Once the order is shipped, cancellation is not possible, but you can initiate a return within 48 hours of delivery.

Check your spam or promotions folder first - order confirmations sometimes land there. If you still cannot find it, contact us at [email protected] with your name and phone number, and we will resend the details. You can also track your order status directly from the link in your SMS notification.

Yes, we work with gyms, wellness centres, clinics, and corporate gifting partners. For bulk orders of 50+ units, write to us at [email protected] with details of what you are looking for, and we will share our wholesale pricing within 24 hours.

Shipping is calculated at checkout based on your location and order size. We frequently run free shipping offers on orders above a certain value - check the banner at the top of our website for the current offer.

Orders are processed within 3-6 business days (excluding weekends and holidays). After dispatch, delivery typically takes 3-7 days depending on your city. Metro cities like Mumbai, Delhi, Bangalore, Hyderabad, and Pune usually receive orders faster. You will receive a tracking link via email and SMS once your order ships.

Currently, we ship only within India. We are working on expanding to international markets soon. If you are based outside India and want to place an order, drop us a line at [email protected] and we will see what we can do.

Once your order is shipped, you will receive a shipment confirmation email with a tracking link. Click the link to check real-time delivery status. If you have not received the email, check your spam folder or reach out to us on WhatsApp.

If your estimated delivery date has passed and you have not received your order, here is what to do: First, check the tracking link in your shipment confirmation email - sometimes there are minor delays at the courier hub. If the tracking shows 'delivered' but you did not receive it, check with your neighbours or building security. If it is still missing, email us at [email protected] with your order number and we will sort it out with the courier partner within 48 hours.

We accept returns within 48 hours of delivery in the following cases: the product was damaged during shipping, the product has a physical defect, or you received the wrong product. The product must be unused with the seal intact. To initiate a return, email a photo of the product and your order number to [email protected] within 48 hours of delivery.

Email us at [email protected] within 48 hours of receiving your order. Share a clear photo of the product (especially if damaged or defective), your order number, and the reason for the return. Our team will review it and confirm the return within 24 hours. Once approved, we will arrange a pickup or share return shipping instructions.

Once we receive and verify the returned product, refunds are processed within 7 business days for online payments (credited back to your original payment method) and within 14 business days for COD orders (refunded to your bank account). You will receive an email confirmation when the refund is initiated.

We are sorry about that. Please take a clear photo of the product and the packaging, and email it to [email protected] within 48 hours of delivery. Include your order number in the subject line. We will either send a replacement at no cost or process a full refund - your choice.

Yes, but the product must be completely unused with the original seal intact, and you need to request the return within 48 hours of delivery. Email us at [email protected] with your order number and reason. Please note that return shipping charges may apply for change-of-mind returns.

No, you can check out as a guest. However, creating an account lets you track orders, save your address for faster checkout, and access exclusive offers. It takes less than a minute to set up.

You can reach us through: Email at [email protected] (we reply within 24 hours on business days), WhatsApp (tap the green chat icon on our website for instant messaging), or through our Contact Us page. We are available Monday to Saturday, 10 AM to 6 PM IST.

We are a growing team and our phone lines can get busy during peak hours. The fastest way to reach us is through WhatsApp or email - both get quicker responses than phone calls. For urgent issues like a damaged delivery, WhatsApp us with a photo and your order number and we will prioritise it.

Every marketing email we send has an 'Unsubscribe' link at the bottom. Click it and you will be removed from our promotional list immediately. You will still receive order-related emails like shipping confirmations and delivery updates.

Yes. All Briyo supplements are manufactured in GMP-certified, FSSAI-licensed facilities following strict quality control. Each product is tested for purity and potency by third-party labs. That said, if you are pregnant, nursing, on medication, or have a specific medical condition, we always recommend checking with your doctor before starting any new supplement.

Most of our products are vegetarian. The product page for each supplement clearly mentions whether it is vegetarian, vegan, or contains gelatin (used in some softgel capsules like Omega-3). Check the product label or the product page on our website for specific details.

All Briyo supplements have a shelf life of 18-24 months from the date of manufacture. The exact expiry date is printed on every bottle. We recommend storing them in a cool, dry place away from direct sunlight. Do not refrigerate unless the label specifically says to.

Not yet, but it is something we are working on. In the meantime, if you want to gift Briyo supplements to someone, you can place an order with their address and we will ship it directly to them. You can also add a personalised note at checkout.

Our supplements use clinically studied ingredients at recommended dosages. Most people tolerate them well with no issues. Some people may experience mild digestive changes when starting a new supplement - this usually settles within a few days. If you experience anything unusual, stop taking the product and consult your doctor. We always recommend starting with the suggested dose on the label.

In most cases, yes. Our products are designed to complement each other - for example, taking Vitamin D3 and Omega-3 together works well. However, some combinations may not be ideal depending on your specific health needs. If you are unsure, drop us a message on WhatsApp or email and we will suggest the right combination for you based on your goals.

All Briyo products are manufactured in India in GMP-certified, FSSAI-licensed facilities. We source our raw ingredients from trusted global and domestic suppliers, and every batch goes through third-party lab testing for purity, potency, and heavy metal screening.